Frequently asked questions

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We are happy to get your questions answered!

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(616) 200-4992

  1. 1
    Do you charge for any graphics design if i need help?
    Yes but unlike many graphics companies we charge a flat fee. Usually, a small item like a business card or an ad for the direct mail is $30. Something larger like a brochure would be $75 per side. This is in your shopping cart as well.
  2. 2
    What is the best way to reach you regarding my order?
    We always respond to email messages in the order in which they come in. Your also welcome to call us with any questions.
  3. 3
    How long does it take to process my order?
    Usually it takes from Printing Que to delivery to your door about 7-9 business days. Sometimes brochures or special orders take a few days longer because of added processes like folding.
  4. 4
    What is the best way to send you files for print? is always the best way to reach us and send us orders. We review orders as fast as they come in. We do need a phone to reach you in order to consult if any issues with quality of graphics.
  5. 5
    Do you offer discounts?
    Our prices are lower then most big names that are internet printers. We still offer a discount or commission to reps or printing centers or to shipping companies wanting to set up with printing offers.
  6. 6
    Can I place an order and have it shipped to another client or customer?
    Absolutely. We handle this at the time the order is being processed. We can ship anywhere in the USA.
  7. 7
    What happens if I have an issue with my order?
    Contact us right away. We will require documentation and pics of the product and packaging. In most cases a reorder will be placed, or a credit issued.
  8. 8
    I ordered 8 boxes but only got 7 boxes from UPS...what are my steps?
    Notify us as soon as possible. We can search with UPS to find the lost package. This is rare but we will reprint or work with UPS to find it with a trace.